Refund policy

Tap&Save Return and Refund Policy

Last updated: February 2026

This Return and Refund Policy defines how Tap&Save evaluates and resolves after-sales concerns. This policy applies to all orders and transactions made with Tap&Save.

1. Purpose of This Policy

This policy exists to ensure that all return, replacement, and refund requests are handled in a consistent, evidence-based, and operationally fair manner.

This policy is not a discretionary or goodwill-based system and follows Tap&Save’s internal validation and approval process.

2. Scope of Coverage

This policy applies to the following situations:

  • Incorrect item received

  • Item damaged upon delivery

  • Manufacturing or production defects

  • Missing or incomplete items

  • Order cancellation requests

This policy does not override pricing rules, rush rules, design approval rules, or payment requirements.

3. Core Rules (Non-Negotiable)

  1. No return, replacement, or refund will be processed without sufficient evidence.

  2. All cases are subject to internal review and approval.

  3. Resolution follows the lowest-cost fair remedy sequence:
    Replacement or reprint → partial refund (if approved) → full refund (last resort).

  4. Fault is not assumed prior to verification.

  5. All cases must be logged and documented.

4. Eligibility Periods

  • Courier damage or missing items: must be reported within 48 hours from delivery.

  • Production or manufacturing defects: must be reported within 7 days from delivery.

  • Order cancellation: eligible only if production has not started and internal status confirms this.

Requests submitted beyond these periods are not eligible by default and may be reviewed only upon management discretion.

5. Required Information and Proof

To proceed with any request, the Customer must provide complete and accurate information, including:

Order Details

  • Customer name

  • Order reference number

  • Product type and quantity

  • Delivery date and courier tracking details

Supporting Proof

  • Clear photo or video showing the reported issue

  • Packaging and waybill photos for shipping-related cases

  • Approved design proof for design-related claims

Incomplete submissions will not be processed until all required proof is provided.

6. Case Classification

Each case is classified under one of the following categories:

  • Courier-related loss or damage

  • Missing or incomplete package

  • Production defect or incorrect output

  • Customer-submitted or Customer-approved error

  • Cancellation request

7. Resolution Guidelines

  • Courier-related cases: replacement is the default resolution; refunds require approval.

  • Missing items: missing components will be sent or replaced; refunds require approval.

  • Production defects: replacement or reprint is the primary resolution; refunds are last resort.

  • Customer error: not eligible for free replacement or refund.

  • Cancellations: refunds may be approved only if production has not started.

If Tap&Save is verified to be at fault, Tap&Save will either replace the entire order or refund the full amount paid.

8. Return Shipping and Reimbursement

Return shipping costs must be shouldered by the Customer upfront.

Shipping fee reimbursement is processed only upon submission of the official courier waybill showing the total shipping fee. Screenshots from courier applications are not accepted.

9. Final Notes

All fees unrelated to verified Tap&Save fault, including shipping and transaction fees, are non-refundable.

Tap&Save reserves the right to deny requests that do not meet the requirements of this policy.